Punctuality
Arrive early enough to complete the administrative procedures prior to medical care.

Companion
Attend appointments or procedures with a responsible adult companion when indicated.

Compliance with Rules
Do not smoke while on the premises.

Prohibitions
The entry of weapons or dangerous objects is strictly prohibited.
Access to restricted areas is not allowed.

Medical Attention
Refrain from using mobile phones during medical consultations.

Respect
Treat the institution’s staff, other patients, and companions with respect.

Information
Take care of your health and inform the attending staff about your general condition; actively participate in your treatment plan, present affiliation documents and required authorizations, make timely payments, attend scheduled appointments, and give prior notice if you cannot attend.

Documentation
Sign the withdrawal or refusal document in cases where treatment methods are not accepted.

Use of Communication Channels
Clearly report any administrative and/or care difficulties that may hinder the provision of the required service through the available communication channels (complaints, claims, suggestions).

Facilities
Help preserve the resources provided and report any misuse of them.

Special Recommendations

Please consider the following recommendations when attending your appointment:

Arrive 15 minutes before your scheduled appointment.

Bring the following documents:

1. Your ID document, if required.

2. Authorizations.

3. Identification card.

4. Proof of payment.

If you have been seen at another institution or have had previous ophthalmologic exams, please bring them with you.

Recommendations Before a Consultation

First Comprehensive Consultation
Your appointment begins with a nursing assessment, followed by optometry, an anterior segment exam, pupil dilation, and finally, a posterior segment exam.
This process takes approximately 1 to 2 hours.

If you wear contact lenses:

Soft lenses: remove them 4 days before your appointment.

Rigid lenses: remove them 8 days before your appointment.

In all cases, bring your lenses, glasses, or optical prescription.

During the appointment, your pupils will be dilated; your vision will be blurred for 3 to 4 hours. We recommend bringing sunglasses and coming with a responsible adult, as you will not be able to drive or travel alone.

Optometry Consultation
Remove contact lenses 4 days before your appointment.

Optometry Consultation with Mild Cycloplegia
If you wear contact lenses, remove them 4 days before (soft) or 8 days before (rigid).
It is important to come with a companion, as your vision will be blurred after the test.
If you have flu-like symptoms, please reschedule your appointment.

Orthoptic Consultation
Do not attend with dilated pupils.
Bring your glasses, contact lenses, or optical prescription.

Recommendations for Diagnostic Tests

Retinal Angiography

Arrive completely fasting.

If you take blood pressure medication, take it one hour before with a small amount of water.

If you take diabetes medication, do so after the exam.

Attend with a companion.

Wear comfortable clothing.

Ocular Biometry

Not performed with dilated pupils.

Remove contact lenses: 4 days (soft), 8 days (rigid).

Inform if you have had refractive surgery (LASIK), as a different test may be required.

Intraocular Pressure Curve (IOP)

Do not drink liquids after 7:00 a.m.

Bring one liter of water to drink when indicated by the doctor.

You may take blood pressure medication with a small amount of water.

Allow 2 to 3 hours for the exam.

Computerized Visual Field
Bring your glasses, contact lenses, or optical prescription.
Not performed with dilated pupils.

Ultrasound Biomicroscopy (UBM)
Arrive 30 minutes early, with a companion.
Do not wear false eyelashes or eye makeup.

Color Photography (Retina or Optic Nerve)
Your pupils will be dilated; vision will be blurred for 3–4 hours. Bring sunglasses and a companion, as you will not be able to drive.

WAVEFRONT – COAS Study
Remove contact lenses: 4 days (soft), 8 days (rigid).
Pupil dilation may be required; your vision will be blurred for 3–4 hours. Bring sunglasses and an adult companion.

Pupilometry – Contrast Sensitivity
Not performed with dilated pupils.

Endothelial Cell Count or Pachymetry
Remove contact lenses: 4 days (soft), 8 days (rigid).

Corneal Topography – PENTACAM / GALILEI
Remove contact lenses: 4 days (soft), 8 days (rigid).

Recommendations for Procedures

Surgery Scheduling
You must email [email protected] with the following information:

1. Full name of the patient

2. Identification number

3. Date of birth

4. Contact phone number

5. Name of the procedure (as per medical order)

For more information, you can contact the following landlines:
+57 (605) 3673913 – +57 (605) 3673926

Or write to us on WhatsApp:
+57 3164886177 or +57 3167109718

Non-Surgical Procedures
If pupil dilation is required, your vision will be blurred for 3–4 hours. Bring sunglasses and come with a companion, as you will not be able to drive.

Medical Availability

Anterior Segment Consultations
With Drs. Luisa Anaya, José Carlos Lora, and César Carriazo:

Monday and Wednesday: 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.

Friday: 8:00 a.m. to 12:00 p.m.

Retina Consultations

Tuesday to Friday: 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.

Other Specialties
(Glaucoma, Pediatric Ophthalmology, Oculoplastics, and Neuro-ophthalmology)

Monday to Friday: 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 5:00 p.m.

Saturday: 8:00 a.m. to 12:00 p.m.

Surgical Costs

You must first attend an evaluation consultation.
Then, exams will be ordered to determine if you are a suitable candidate for surgery.
The consultation is comprehensive and includes ophthalmology and optometry.
The cost of the procedure depends on the surgical technique and the patient’s visual condition.